Patient Access Scheduler
Sheridan Memorial Hospital · Scheduling
Sheridan, WY
Customer Service
Full Time, Days, 5:45am to 6:00pm, shifts vary
Req # 5094
ABOUT SHERIDAN MEMORIAL HOSPITAL
At Sheridan Memorial Hospital, we are proud to have achieved the 5-Star Quality Rating, ranking us in the top 13.6% of hospitals rated by the Centers for Medicare and Medicaid Services. We believe that our ability to deliver excellent healthcare begins with our people, and we are proud of our more than 750 skilled, experienced, and caring employees. We have over 100 providers who specialize in 25 areas of expertise. Our facility is state-of-the-art, and we are dedicated to providing outstanding patient-centered care.
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Nestled at the foothills of the Big Horn Mountains in northern Wyoming, spectacular scenery and outdoor activities abound. Our hospital has the latest technology and equipment comparative to that of many larger facilities, and you will find our staff is friendly, compassionate, caring, and courteous. We focus on creating and nurturing a workplace that encourages, recognizes, and rewards individual effort and creativity. Leadership is responsive to changing modes of healthcare delivery and adapts accordingly. We value effective communication and honesty and believe teamwork based on mutual respect is key to success.
JOB SUMMARY
Service excellence and a culture of kindness are priorities for Sheridan Memorial Hospital. The Patient Access Scheduler is responsible for the smooth operation and flow of calls handled within the scheduling area. This includes, but is not limited to: pre-registration, scheduling, obtaining accurate demographics, providing exam preparations, and collection of appropriate authorizations in a courteous and efficient manner. Other duties pertinent to optimal customer service, patient flow, and efficient staff utilization are also expected. The Patient Access Scheduler utilizes excellent customer service skills while working with patients, patient family members, physicians, and staff. This position may be located in clinical settings, interacting in-person with patients, physicians and clinicians and/or in centralized scheduling and registration areas including call environments.
ESSENTIAL DUTIES/RESPONSIBILITIES
- Accurately gathers necessary demographic and clinical information from patient interviews and other sources and enters into appropriate database; obtains other necessary information and signatures required for scheduling and registration. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
- Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians, and hospital staff.
- Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
- Conducts all activities with knowledge and understanding of Sheridan Memorial Hospital's mission and values, regulatory compliance requirements, payer requirements, HIPAA privacy and security requirements, the overall revenue cycle procedures and the hospital's policies.
- Performs the necessary financial clearance processes, i.e. eligibility, insurance verification with professional and excellent customer service.
- Assists with coordination of activities related to insurance pre-certification and authorization.
- Provides counseling to patient or patient's representative regarding pre-service requirements and instructions.
- Helps to maintain a professional atmosphere for patients, family members and staff.
MINIMUM REQUIREMENTS
Education / Experience / License and Certifications
- High school graduate or equivalent.
- Minimum six months’ customer service experience.
- Minimum six months’ experience in areas of healthcare scheduling preferred.
- Knowledge of CPT, HCPCS, and ICD-10 codes preferred
- Medical terminology course preferred.
- Keyboarding, filing, office procedure classes and/or experience preferred.
Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products.
Pre-employment drug and alcohol screening is required.
APPLY HERE
Sheridan Memorial Hospital is an equal opportunity/Affirmative Action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status. If you would like more information about your EEO rights as an applicant under the law, please click here.
