Box office associate
Now Hiring: Box Office Associate
WYO Theater | Sheridan, WY
Application Deadline: Open Until Filled
Apply to: Pam Overton | poverton@wyotheater.com
About the WYO:
The WYO Performing Arts and Education Center is a nonprofit cultural hub and performing arts center located in downtown Sheridan. Our 479-seat historic theater and versatile Mars “Black Box” host local and touring artists year-round. Through diverse entertainment, educational outreach, and community rentals, the WYO fulfills its mission to inspire, educate, and entertain.
About the Role:
The Box Office Associate is the friendly face of the WYO, assisting with ticketing, guest services, and front-of-house operations. This role requires strong customer service and basic computer skills, along with a welcoming, professional demeanor.
Responsibilities- Customer Service:
• Greet patrons, volunteers, and artists warmly and professionally
• Answer phones, respond to emails, and manage customer inquiries
• Maintain a positive, helpful attitude in all interactions
Responsibilities - Box Office Operations:
• Sell and print tickets using Etix (POS system)
• Assist with event check-ins and patron seating
• Update patron contact information in the database
• Issue gift certificates and maintain accurate records
• Sell concessions and merchandise during events
• Assist with occasional bank runs for change orders
• Support the Executive Director and Box Office Manager as needed
• Help with school matinee performances when available
What We're Looking For:
• 1+ year of customer service experience
• Clear written and verbal communication
• Familiarity with Microsoft Office 365 (Word, Excel, Outlook)
• Ability to work evenings, weekends, and holidays
• Friendly, dependable, adaptable, and detail-oriented
• Willingness to complete online TIPS training (alcohol service)
• Comfortable working in a fast-paced, people-centered environment
Position Details - Schedule:
Part-time, average of 5+ hours/week Rate: $15/hour
Position Details- Benefits:
Flexible scheduling, complimentary WYO tickets
Our Culture:
The WYO is a community-minded workplace where flexibility, creativity, and a good sense of humor go a long way. We value collaboration, inclusion, and initiative—and we’re excited to welcome someone who shares those values.
Equal Opportunity Employer:
The WYO Theater is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates from all backgrounds are encouraged to apply.
To Apply: Send your resume, cover letter, and references to Pam Overton at poverton@wyotheater.com. Applications are reviewed on a rolling basis.
