Member Services Director
Member Services Director
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Sheridan County YMCA is an EEO employer - M/F/Vets/Disabled
POSITION SUMMARY
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the guidance and supervision of the Sr Director of Operations, the Membership Director is responsible for the organization, delivery and quality of YMCA program(s) to the membership, program participants and community. In addition, the Membership Director is responsible for administrative tasks as they relate to program and membership, budgeting, committee involvement, staff supervision and mentoring, collaborative community efforts, facilities and equipment, campaign involvement, grants, sponsorships and planning.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Membership Director is expected to fulfill the following functions:
b. Member service staff recruitment, training, engagement and retention
c. Coordinate and/or support program registrations including walk-in and website
d. Administer the association’s financial assistance programs
e. Maintain Membership/ Scholarship data entry and files and ensuring confidentiality
f. Administer special membership programs such as AARP, Nationwide, etc…
g. Identify and develop strong relationships with potential business partnerships
h. Available to assist at Member Service Desk
b. Member letters
c. Campaign
d. Other
b. Serve as point person for continued Brand Revitalization
b. Provide departmental staff with Cause Driven opportunities in training, activities, etc.
c. Assist in scheduling required trainings and onboarding new staff
In addition to the essential duties and responsibilities, all Program Directors will:
WORK ENVIRONMENT AND PHYSICAL DEMANDS
QUALIFICATIONS
BENEFITS AVAILABLE
• Insurance: FREE Life Insurance coverage; Health, Vision and Dental Insurance available for the whole family; HSA Account contributions for staff who select a high-deductible health insurance plan
• Retirement: Eligible to contribute an optional percentage or dollar amount to a 401K or Roth account after one year of service, with a YMCA match of up to 4%; an additional contribution annually from the YMCA per Board discretion
• Membership: FREE membership for the whole family!
• Childcare: 50% discount on YMCA childcare, and FREE After School childcare
• Programs: First Camp Session FREE; one FREE program every session!
• Training: FREE on the job training to include CPR, First Aid and many more opportunities.
• Employee Assistance Program: Services include face to face counseling, financial coaching, legal counseling and virtual counseling.
OUR CULTURE
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the guidance and supervision of the Sr Director of Operations, the Membership Director is responsible for the organization, delivery and quality of YMCA program(s) to the membership, program participants and community. In addition, the Membership Director is responsible for administrative tasks as they relate to program and membership, budgeting, committee involvement, staff supervision and mentoring, collaborative community efforts, facilities and equipment, campaign involvement, grants, sponsorships and planning.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Membership Director is expected to fulfill the following functions:
1. Oversight of all aspects of membership including:
a. Membership recruitment, engagement and retentionb. Member service staff recruitment, training, engagement and retention
c. Coordinate and/or support program registrations including walk-in and website
d. Administer the association’s financial assistance programs
e. Maintain Membership/ Scholarship data entry and files and ensuring confidentiality
f. Administer special membership programs such as AARP, Nationwide, etc…
g. Identify and develop strong relationships with potential business partnerships
h. Available to assist at Member Service Desk
2. Lead in maintaining all information is updated website
3. Coordinate and lead all membership Mailings
4. Letters, postcards, scholarship – review & monthly invoice
a. 8 year old postcards3. Coordinate and lead all membership Mailings
4. Letters, postcards, scholarship – review & monthly invoice
b. Member letters
c. Campaign
d. Other
5. Coordinate and write newspaper articles on a rotating basis
6. Develop and submit SuprSavr Ads
7. Assist in development and implementation of member newsletter
8. Ensure accuracy with all program flyers, schedules and information
9. Maintain updated gym & playland schedules and post accordingly
10. Ensure all printed, emailed, and dispersed materials are brand compliant
a. Effectively articulate the Y Brand6. Develop and submit SuprSavr Ads
7. Assist in development and implementation of member newsletter
8. Ensure accuracy with all program flyers, schedules and information
9. Maintain updated gym & playland schedules and post accordingly
10. Ensure all printed, emailed, and dispersed materials are brand compliant
b. Serve as point person for continued Brand Revitalization
11. Training
a. Support advancement for others by assisting them in creating and implementing their Y development processb. Provide departmental staff with Cause Driven opportunities in training, activities, etc.
c. Assist in scheduling required trainings and onboarding new staff
12. Staff lead for Membership & Program Committee
13. Co-lead Pancake Breakfast
14. Oversee all playland operations and functions
13. Co-lead Pancake Breakfast
14. Oversee all playland operations and functions
In addition to the essential duties and responsibilities, all Program Directors will:
- Recruit, train, supervise, mentor and conduct performance reviews of non-exempt and part-time program staff.
- Assist in communication, distribution and scholarshipping of program information and analyze and evaluate the effectiveness of program delivery and results.
- Develop and maintain collaborative relationships with community organizations.
- Develop and monitor program budgets to meet fiscal objectives.
- Assist in fund-raising activities, special events and participate in the annual campaign.
- Pursue/participate in ongoing program and management training and attend weekly staff meetings.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
- Ability to perform all physical aspects of the position; including leading class, walking, standing, bending, reaching, and lifting.
- Ability to work in a fast paced environment and switch tasks as new challenges and projects emerge.
QUALIFICATIONS
- At least 21 years of age.
- Alarm/Emergency Procedures training within 90 days of hire and annually thereafter.
- CPR, First Aid and Child Abuse Prevention training within 90 days of hire and biannually thereafter.
- New Employee Orientation within 90 days of hire.
- Bachelor’s degree from four-year college or have experience in a related field.
- Basic computer and mathematical skills for program development, management and appraisal.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Ability to solve practical problems and work through situations of varying gravity.
BENEFITS AVAILABLE
• Insurance: FREE Life Insurance coverage; Health, Vision and Dental Insurance available for the whole family; HSA Account contributions for staff who select a high-deductible health insurance plan
• Retirement: Eligible to contribute an optional percentage or dollar amount to a 401K or Roth account after one year of service, with a YMCA match of up to 4%; an additional contribution annually from the YMCA per Board discretion
• Membership: FREE membership for the whole family!
• Childcare: 50% discount on YMCA childcare, and FREE After School childcare
• Programs: First Camp Session FREE; one FREE program every session!
• Training: FREE on the job training to include CPR, First Aid and many more opportunities.
• Employee Assistance Program: Services include face to face counseling, financial coaching, legal counseling and virtual counseling.
OUR CULTURE
- Welcoming: The YMCA is open to all people and creates spaces where people can belong.
- Genuine: The YMCA values people for who they are and encourages them to be true to themselves and others.
- Hopeful: The YMCA believes in people's ability to inspire a brighter tomorrow.
- Nurturing: The YMCA is with people on their journey to develop their full potential.
- Determined: The YMCA works relentlessly to strengthen communities.
- Respect: The YMCA sees all people as equal in worth and value.
- Responsibility: The YMCA is accountable for actions and impact.
- Caring: The YMCA is guided by caring, honesty, respect, and responsibility.
- Diversity, equity, and inclusion: The YMCA strives to ensure that everyone has the opportunity to reach their full potential.
