Homeowner Services Specialist

Job Title: Homeowner Services Specialist       

Reports To: Director of Operations

Mission:

Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, communities and hope.

Overview:

The Homeowner Services Specialist manages the homeownership program for Habitat for Humanity, including working with our partner bank delivering home loan applications for processing, origination, and underwriting services. This position is also responsible for managing the financial and homeowner maintenance curriculum and providing pre-purchase and post-purchase support to Habitat homeowners building strong relationships that reflect partnership. Additionally, this position leads the income qualification process of our Habitat Home Repair program and payment plan implementation.

Essential Functions:

• Manage procedures for the recruitment, processing, and selection of homeowners according to Federal & State regulations, and HFHEB policy.
• Manage the application process for the home repair program, establish payment plans, and provide resources as needed. 
• Interact with applicants during the application process to request additional information, clarification, and provide program status to applicants. 
• Schedule closings and coordinate the sale of the loan for servicing.
• Schedule all homeowner events including home dedications, groundbreakings, and wall-raisings. 
• Provide pre-purchase and post-purchase support to current homeowner partner families, including bi-weekly and quarterly updates with all advocates and families.
• Recruit and train “Advocates” for our partner families and maintain a current list of housing support services and resources.

• Manage a diverse homebuyer & financial education curriculum and establish partnerships with organizations that will enhance the homebuyer and financial education experience.
• Work with the Marketing Department to promote classes and events and recruit community partners to facilitate educational workshops.
• Coordinate annual homeowner and program surveys.
• Annually maintain Qualified Loan Originator certification and commit to ongoing professional development in related field. 

Knowledge, Skills and Abilities:

• Believes in Habitat’s mission and values and considers them as a framework for all professional decisions.
• Positive attitude and ability to multitask while meeting deadlines.
• Strong organizational and technology skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Ability to treat a diverse group of individuals with courtesy, dignity and respect.
• Ability to demonstrate a high level of ethics, integrity, sound judgment and maintain confidentiality with HFHEB information. 
• Self-starter with ability to work both independently and collaborate with staff and volunteers.

Education, Training and Experience Requirements:

• Background in real estate or mortgage lending strongly preferred. 
• Ability to become a Qualified Loan Originator within three months of hire. 
• Must pass Criminal Background/Sexual Offender Check and Credit Check. 
• Proficient in all Office applications.

How to Apply:
Interested candidates should submit a resume and cover letter to jonny@sheridanhabitat.org
 

Habitat for Humanity is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us in building homes, communities, and hope. Together, we can make a world where everyone has a decent place to live.

This is a full time hourly position 

Pay Range: $18-$25/hour

Apply online at https://sheridanhabitat.bamboohr.com/careers/39.