Open Position:  IT Specialist                                          

Department:  Information Technology, Sheridan County

Salary Range: $52,862.88 to $58,350.73, Grade 17, D.O.E.

Job Summary:  This position is responsible for help desk support services for Sheridan County Courthouse departments and for assisting with the day-to-day network and systems maintenance issues.

Benefits:  Medical insurance and prescription drug coverage, dental insurance, eye care, term life insurance, Wyoming Retirement Program, vacation and sick leave, and paid holidays.

MAJOR DUTIES:

• Diagnose and repair hardware and software issues on workstations and servers.
• Use Active Directory to create and manage user accounts and group policies.
• Manage multiple Microsoft 365 tenants under supervision of the IT Manager.
• Research IT requests from departments to understand and assist IT Manager in proposal of appropriate IT solutions. 
• Assist in maintenance and configuration of network infrastructure, including performing network switch configuration changes, network cabling, and firewall changes as required.
• Assist the IT Manager in supporting server systems, including Windows Server, varied Linux operating systems, Hyper-V, WSUS.
• Maintain the County website; coordinate edits and updates with departmental website editors; provide technical support to department editors when necessary.
• Maintain organization of IT equipment storage room and associated new and used hardware, prepare retired workstations for recycling.
• Assist in programming phone PBX system for existing and new employees; help maintain the voicemail functions for departmental extensions.
• Assist County departments in receiving IT support from outside software vendors under contract to provide support for third-party software.
• Assist with management of security cameras and security video storage systems.
• Prioritize and resolve IT requests in a timely and efficient manner.
• Advise and guide junior IT staff as necessary. 
• Manage IT requests, communication, and documentation through use of service request ticketing system.
• Assist with deployments, upgrades, and management of enterprise IT systems.
• Maintain file storage and document repositories; create and manage user permissions as    
• Coordinate, plan, and manage installation of all new workstations, printers and the software required for individual employee and department-wide tasks.
• Provide help desk support for County workstations located in the Courthouse, Attorney's office, Public Health, Road & Bridge, Sheriff’s Office, and other County entities as          
• Assist the IT manager in procuring IT hardware and software as required from approved vendors to meet the needs of departments and users.
• Assist IT Manager with the County’s budget as needed.
• Perform other related duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION:

• Knowledge of information systems architecture, principles, concepts, and methods.
• Knowledge of operating systems and network systems, their related security features, capabilities, and vulnerabilities.
• Knowledge of the technologies, products, methods, and tools used to create and maintain the desired infrastructure.
• Skill in troubleshooting and resolving computer hardware and software issues.
• Skill in oral and written communication.

MINIMUM QUALIFICATIONS:

• Knowledge and level of competency commonly associated with the completion of a baccalaureate degree in a course of study related to the occupational field.
• Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with three to five years experience or service.
• Possession of or ability to readily obtain a valid driver's license issued by the State of Wyoming for the type of vehicle or equipment operated.
• Ability to pass a Wyoming DCI background investigation as required by the FBI for Electronic Information Security.

Position is open until filled

For additional information please contact Human Resources, Sheridan County at 307-675-2912.

SEND RESUME AND COVER LETTER TO: humanresources@sheridancounty.com

                                                                                224 South Main Street Suite B-1

Sheridan County is an Equal Opportunity Employer