Director of Operations

$77,000 annually Depending on Experience

Are you ready to lead innovative programs that enhance the lives of older adults while shaping the future of our organization? Join our team as Director of Operations at The Hub on Smith, where you will lead programs and staff, use data to drive decisions, and ensure exceptional services and measurable community impact.

About Us:

The Hub on Smith provides comprehensive services that promote independence, quality of life, and dignity. We collaborate closely with our community to ensure that those we serve receive the best possible care, support, and resources.

What We Offer:

· Impact – The opportunity to lead programs that directly improve the lives of older adults and strengthen the local community.

· Collaboration – Work alongside an enthusiastic, mission-driven team where your strategic decisions and data-driven insights shape organizational success.

· Benefits - Enjoy benefits including health insurance, dental, vision, AFLAC, paid time off, and Wyoming Retirement Services contributions (Pension).

About the Position:

A day in the life as Director of Operations at The Hub on Smith is never boring! Your morning might start diving into program data to see the real impact of our services, followed by check-ins with program directors and managers to tackle challenges and celebrate wins. In the afternoon, you will connect teams, refine policies, and brainstorm new ways to enhance services for older adults. Throughout the day, you are coaching staff, building relationships, and ensuring operations run smoothly—all while making a meaningful impact on the community we serve.

Join us in our mission to celebrate and serve older adults for the betterment of our community. Apply today to become part of The Hub on Smith team and help make a difference!

JOB DESCRIPTION

Title: Director of Operations

Location: 211 Smith Street, Sheridan, WY 82801

Reports to: Executive Director

ESSENTIAL JOB FUNCTIONS

Strategic Leadership & Organizational Impact

· Translates the organization’s strategic plan into actionable goals and measurable outcomes for each program area.

· Establishes performance metrics and standards to evaluate efficiency, effectiveness, and service quality; identifies and implements improvement opportunities.

· Leads cross-departmental coordination to integrate program, HR, finance, and development functions for smooth, cost-effective operations.

· Evaluates emerging trends and innovations in aging services to position the organization as a leader in the field.

· Projects a positive and professional image of the organization, strengthening relationships with employees, clients, funders, and community partners.

Program Oversight & Service Excellence:

· Ensures program directors and managers deliver high-quality, client-centered services aligned with organizational values and goals.

· Oversees customer satisfaction and service delivery outcomes, using data to guide continuous improvement.

· Reviews and enhances operational policies and procedures to improve daily efficiency and service consistency.

· Identifies and addresses service gaps, developing new or enhanced offerings that meet the evolving needs of older adults and their families.

People Leadership & Organizational Culture:

· Provides leadership, mentorship, and oversight to program directors and managers, fostering a culture of accountability, collaboration, and professional growth.

· Conducts timely and constructive performance evaluations; designs coaching and performance improvement plans that strengthen leadership effectiveness.

· Partners with Human Resources to ensure hiring, training, and personnel decisions align with policy, compliance, and organizational values.

· Communicates policies and organizational changes clearly, maintaining trust and morale through transparency and engagement.

Financial Stewardship & Resource Management

· Plans, monitors, and forecasts program budgets to meet financial targets and support sustainable growth.

· Ensures compliance with all grant and funding requirements; oversees preparation, monitoring, and reporting of federal and state grants.

· Allocates staff and resources effectively to maintain safe, adequate, and high-functioning work environments.

Continuous Improvement & Adaptability

· Anticipates changes in service demand and funding landscapes, proactively adjusting strategies to sustain impact.

· Promotes innovation and learning across teams, encouraging adaptability and creative problem-solving.

· Ensures alignment between programs, resources, and outcomes to maximize organizational effectiveness.

· Additional tasks and responsibilities as needed to support the organization's goals and operations.

Knowledge, Skills, and Abilities

· Coachable with a willingness to learn and adapt to a changing workflow.

· Comprehensive Knowledge of leadership principles, human resource practices, organizational management, and business operations, with the ability to apply these concepts to strengthen organizational performance.

· Understanding and Commitment to community-based aging services, demonstrating passion for enhancing the quality of life and independence of older adults.

· Exceptional Communication Skills in verbal, written, and interpersonal interactions; able to build trust, foster collaboration, and communicate complex information clearly and diplomatically.

· Proven Leadership and Managerial Ability to guide diverse teams, promote accountability, and create a positive, inclusive, and high-performing workplace culture.

· Technical Proficiency in Microsoft Office Suite and the ability to quickly learn and adapt to new software systems to support efficient operations and data management.

· Strong Organizational Skills with exceptional attention to detail, ensuring that projects, reports, and initiatives are executed accurately and on time.

· Analytical and Critical Thinking Skills to assess challenges, identify solutions, and make informed decisions that improve outcomes and advance organizational goals.

Physical Demands:

· Ability to stand and walk for extended periods during programs and events.

· Frequent lifting, carrying, or moving of supplies and equipment 50lbs or greater.

· Occasional bending, reaching, and stretching when setting up spaces or activities.

· Prolonged periods of computer use for planning and communication.

· Comfortable driving a company or personal vehicle for local travel.

Minimum Qualifications:

· Bachelor’s degree in Business, HR, Organizational Management, Healthcare Administration, or related field (or equivalent experience); Master’s degree or relevant professional certification preferred.

· 5+ years of leadership/management experience with staff supervision and program oversight.

· Knowledge of leadership, HR, and organizational management principles.

· Experience in planning, budgeting, and evaluating program performance.

· Effective communication, decision-making, and organizational skills.

· Proficient in Microsoft Office and adaptable to new software.

For more information and to apply please visit our website at www.thehubsheridan.org or you can submit your cover letter, resume, and application to tburt@thehubsheridan.org.