Access care coordinator - full-time

About the Position
The Hub on Smith is seeking a compassionate, organized, and community-minded individual to join our team as a full-time Access Care Coordinator. In this vital role, you’ll be the first point of contact for individuals seeking support, helping connect them with essential services and resources that promote independence and well-being. Ideal candidates are empathetic problem-solvers with strong communication skills and a passion for serving others. $20 per hour depending on experience.
Join a mission-driven organization where your work truly makes a difference—every day. Join us in our mission to celebrate and serve older adults for the betterment of our community. Apply today to become part of The Hub on Smith team and help make a difference!
For more information and to apply please visit our website at www.thehubsheridan.org or you can submit your cover letter, resume and application to tburt@thehubsheridan.org.

JOB DESCRIPTION
Title: Access Care Coordinator
Location: 211 Smith Street, Sheridan, WY 82801
Reports to: Support Center Manager
ESSENTIAL JOB FUNCTIONS
Direct Client Services

• Provide 1:1 assistance, information, and services to support independence, quality of life, and dignity.
• Coordinate services, including intake, evaluation, care plan development, and supervision.
• Deliver direct services such as assessments, crisis intervention, outreach, and service closure.
• Act as a liaison between patients, families, and healthcare providers to facilitate seamless care.
• Monitor and follow up on care plans to ensure adherence to prescribed treatments and progress.
• Educate patients and families on home health services, care plans, and available resources.

• Conduct in-home visits to assess patient needs and ensure proper care delivery.
• Ensure compliance with individualized care plans and report any changes in patient condition.
• Communicate with nurses, therapists, and caregivers to optimize patient care.
• Deliver or collect necessary documentation from patient homes when needed.
• Participate in community outreach and patient education initiatives.

• Assist with patient scheduling to ensure timely visits align with care plans.
• Coordinate appointment changes, cancellations, and reschedules as needed.
• Verify and confirm scheduled visits with patients and families.
• Manage and update patient records in the Electronic Health Record (EHR) system.
• Prepare and organize documentation for patient admissions, discharges, and referrals.
• Work with Clinical Manager to fill coverage gaps caused by caregiver call offs.
• Assist with billing concerns and conflicts. This can include calling insurance companies, setting up payment plans with clients, working out sliding fees and adjusting care plans.

• Complete 12 hours of job-related continuing education course annually.
• Observe, teach, and train Homemakers and complete competencies evaluations every 180 days .

• Answer phone calls, emails and inquiries related to patient care.
• Process insurance verifications, authorizations, and billing support as needed.
• Maintain confidentiality and ensure compliance with HIPAA and HITECH regulations.
• Follow state and federal rules and regulations meeting the documentation standards required for Medicaid, the Wyoming Home Services Grant (WyHS), and all insurances used by Help at Home.
• Ensure all home health services comply with state and federal regulations.
• Assist in audits, quality improvement initiatives, and compliance reviews.

• Communicate and work with individuals in a respectful manner.
• Respond promptly to urgent calls related to patient care.
• Ensure immediate follow-up actions are taken as needed.

• Schedule patient visits according to physician orders and care plans
• Communicate shift details to caregivers and confirm attendance.
• Serve as the central communication point to ensure service goals and objectives are met.
• Ensure concerns are properly addressed and resolved.
• Document all calls and emails for tracking and follow-up purposes. 
• Participate in Quality Assurance and Performance Improvement (QAPI) meetings to support continuous improvement and compliance initiatives.
• Additional tasks and responsibilities as needed to support the organization's goals and operations.

• Coachable with a willingness to learn and adapt to a changing workflow.
• Knowledge of issues affecting older adults and people with disabilities
• Ability to effectively communicate both orally and in writing
• Good organizational and time management skills
• Ability to use computer including Microsoft Office, the Internet and other program specific software
• Access Care Coordinator certification preferred; ACC training made available by The Hub on Smith

·Occasionally transfers and lifts equipment

·Frequently communicates and exchanges information with others

·Frequent local travel

·Regularly observes and assesses clients, staff and volunteers

·May be required to sit at a computer station for extended periods of time in order to complete essential job functions

·Drives to the home setting, providing own transportation with valid license and insurance

• At least 21 years of age.
• High school diploma or GED.
• Valid driver’s license and a safe driving record.
• Ability to pass a Central Registry and Division of Criminal Investigations background check.
• Meets one of the following criteria:
  • Completed at least forty-eight (48) semester hours or seventy-two (72) quarter hours of post-secondary education in a related field.
  • Two (2) years of experience in social services working with seniors or people with disabilities.

• Meaning - Be part of a mission-driven team that helps individuals navigate vital services, supporting independence and well-being in your local community.
• Support - Join a collaborative and compassionate workplace that values your input, encourages growth, and supports your professional development.
• Benefits - Enjoy benefits including health insurance, dental, vision, AFLAC, paid time off, Wyoming Retirement Services contributions (Pension).