Support Center Information Specialist

The Hub on Smith
Job Description
Become part of our Support Center team and know your work is making a positive difference in the lives of others.  The Hub on Smith is now looking to fill the role of Support Center Information Specialist. 
 
This position works 35 standard hours per week – Monday – Friday, 8 a.m. to 4p.m.  Rate of pay is $13.00 per hour.    
 
This position oversees the front desk and offers administrative support to teammates and co-workers. Customer service and computer skill are a must. Interested persons should have a high school diploma or its equivalent.  Must have a current drivers’ license, safe driving record. 
 
A comprehensive benefit package is available to full-time employees.   
 
Applications will be accepted until the position is filled.  Applications should be mailed to The Hub on Smith c/o Sheree Cossel, The HUB – 211 Smith Street, Sheridan, WY 82801. 

Essential Job Functions Include: 
• Greets people coming into the building and directs them as necessary
• Answers the telephone for The Hub on Smith and directs calls to appropriate people
• Assists in the promotion of programs and services
• Provides information and referral for customers
• Adheres to policy and procedures on confidentiality
• Manages and organizes front reception desk 
• Assures Lobby area is picked up and presentable as needed
• Unlocks, locks and secures the building daily
• Handles financial transactions using electronic system
• Records non-monetary and/or equipment donations (writes appropriate thank you notes)
• Regularly enters data into The Hub on Smith programs including, but not limited to My Senior Center
• Manages information and maintains updated records
• Communicates and works with customers and fellow staff members in a respectful manner
• Reports concerns of health & safety regarding an individual or the program to supervisor immediately
• Communications Assistant job functions may include, but are not limited to:
    1. Assists with event special mailing advertising:   
        o Event invitation design, printing, invitation preparation, label print-out, and mailing 
        o Supports Support Center Coordinator and others as assigned in managing special event mailings, utilizing non-profit         mailing permit when appropriate
    2. Manages customer pick up of quarterly The Hub newsletter via a spreadsheet
    3. Maintains current lists/files of community resources
    4. Manages Senior Center’s shared photo files
• Completes orientation and on-going training as directed
• Over sees receptionist and liaison 
• Special projects and other duties as assigned
• Collects and emails weekly columns, menu information, and other information to the newspaper and media
• Oversees way finders
• Provides administrative support to Support Center  

Physical Demands:
• Regularly communicates and exchanges information with others
• Constantly moves about to meet communicate and manage information
• Frequently climbs stairs carrying lightweight equipment
• Some lifting and positioning of objects required
• Regularly observes customers
• May sit for prolonged lengths of time
• Enters information into computer  
 
Special Knowledge, Skills and Abilities:
• Strong skills in customer service including receptive and expressive communication skills
• Exceptional people skills and the ability to work with a variety of people.
• Ability to apply good listening skills, follow instructions, manage time effectively, prioritize simultaneous tasks/requests and meet deadlines.   
• Ability to effectively communicate, both orally and in writing
• Knowledge of community resources
• Proficient skills working on a personal computer including Microsoft Office Word and Excel, Microsoft Publisher and Power Point skills helpful  
 
Minimum Qualifications:
• Possesses a high school diploma or its equivalent.   
• Experience working with the public, older adults or people with disabilities preferred. 
• Experience in data entry desired, but not required
• Cash Register experience desired, but not required 

The Hub on Smith is an equal opportunity provider, and equal employment opportunity and “At Will” employer.  You will be notified by phone if an interview is desired.  Thank you for your interest in this position. 
Contact Information