Client Service Representative - Mountain View Veterinary Hospital
Galaxy Vets is a new US employee-centric, employee-owned veterinary healthcare system with a mission to give veterinary medicine back to veterinary professionals.
We offer equity and a competitive benefits package, all intended to prevent burnout and enable you to focus on what you love--providing quality care to pets and their families!
Located in beautiful Sheridan, Wyoming, Mountain View Veterinary Hospital is a fully equipped veterinary facility staffed with an experienced and professional crew. We pride ourselves on compassionate care for patients and clients, and communicating with clients is a top priority for our crew. If you are looking for a new opportunity that will allow growth, autonomy, innovation and a sense of purpose, look no further! As our Lead Veterinary Technician, you will have the opportunity to not only grow your own leadership and skills, but help train and grow your crew as well!
Hours of operation: Monday - Friday, 7:00am to 6:00pm
Fully equipped surgical suite with licensed veterinary technicians for all procedures, including orthopedics
Digital dental radiography and dental suite
In-house laboratory, digital radiography, ultrasound
24-hour emergency services
Full-in house pharmacy
Electronic medical records
Tele-triage/telehealth is coming soon!
CE Allowance with a focus on Continuous Improvement for licensed technicians
Potential to participate in Telehealth and work from home in the future
Ongoing Feedback loops to ensure Employee satisfaction and autonomy with a strong focus on burnout prevention
Equity for everyone who works at least 1,000 hours during the calendar year
Health and Wellness Benefits including medical, dental, and vision insurance
Company-paid Basic Life Insurance, Short and Long Term Disability
Generous paid time off
Ancillary benefits, HSA, and FSA options
Retirement planning options
Employee Assistance Program
Employee Pet Discounts and much more!
Essential Job Functions: The following are the essential duties and responsibilities required for this position. The candidate must be able to perform all the following duties and responsibilities with or without reasonable accommodation:
Welcoming clients and providing exceptional customer service
Attentive to client and patient needs speaking clearly, calmly and slowly
Provide prompt, courteous, and professional telephone and email communication.
Scheduling appointments and procedures
Maintain proper documentation of client and pet records
Requesting and organizing medical records to and from referring practices
Handling financial transactions and following proper opening and closing procedures
Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
Demonstrate ability to show empathy toward clients and treat pets with compassion and respect
Monitor client flow from check-in to discharge, prioritizing tasks in an organized manner
May assist with retail sales and weigh pets when arriving for appointments
May be exposed to sick or fractious animals, zoonotic diseases, hazardous materials, and cleaning chemicals.
Depending on the functional area of the assignment, tasks may involve extended periods of time at a computer or workstation, extended periods of time standing or walking
Tasks may involve kneeling, crawling, bending, balancing and crouching.
Tasks may involve periods of moderately physically demanding work involving lifting or transporting moderately heavy animals (up to 50 lbs)
Performs other duties assigned
High school diploma or GED
Previous veterinary/hospital experience is encouraged but not required.
Basic computer skills. Experience with veterinary software is preferred.
Exceptional verbal, written, and client communication skills.
Ability to perform great customer service and process payment transactions accurately.
Must display empathy and compassion to clients and patients, especially during difficult and emotional situations.
Ability to maintain calm and professional composure in stressful situations.
Close attention to detail and ability to multitask.
Flexible about the schedule as it may include some weekend and evening shifts.
Comply with OSHA standards
Aligns with and role models hospital and Galaxy Core Values: Founders Mindset, Sees the Bigger Picture, Always Evolving, Lead with Integrity, Sense of Humor
Proactive in developing the personal and professional habits and practices that support personal well-being and support others to do the same.
Galaxy Vets is a veterinary healthcare system co-owned by its employees. With a mission to give veterinary medicine back to veterinarians, Galaxy Vets allocates equity in the organization to its employees — veterinarians, technicians, support and administrative staff — making them co-owners of and shareholders in the entire network. All crew members also enjoy our benefits and burnout prevention program.
Founded in 2021, Galaxy Vets partners with general practices across the U.S. to build a vertically integrated healthcare system consisting of general and emergency hospitals enhanced by retail diagnostic centers, virtual care, and a membership services model. So join us on our mission to give veterinary medicine back to veterinarians!
Galaxy Vets is an equal-opportunity employer. All applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, age, genetic information or sexual orientation, gender expression, or any other consideration protected by federal, state, or local law. We celebrate and embrace our current and ever-expanding diverse and inclusive culture and recognize it as a strength that empowers all crew members.