Customer Service Representative

Client Service Representative - Mountain View Veterinary Hospital

Galaxy Vets is a new US employee-centric, employee-owned veterinary healthcare system with a mission to give veterinary medicine back to veterinary professionals. 

We offer equity and a competitive benefits package, all intended to prevent burnout and enable you to focus on what you love--providing quality care to pets and their families!

The Hospital

Located in beautiful Sheridan, Wyoming, Mountain View Veterinary Hospital is a fully equipped veterinary facility staffed with an experienced and professional crew. We pride ourselves on compassionate care for patients and clients, and communicating with clients is a top priority for our crew. If you are looking for a new opportunity that will allow growth, autonomy, innovation and a sense of purpose, look no further!  As our Lead Veterinary Technician, you will have the opportunity to not only grow your own leadership and skills, but help train and grow your crew as well! 
 

• Hours of operation:  Monday - Friday, 7:00am to 6:00pm
• Fully equipped surgical suite with licensed veterinary technicians for all procedures, including orthopedics
• Digital dental radiography and dental suite
• In-house laboratory, digital radiography, ultrasound
• 24-hour emergency services
• Full-in house pharmacy
• Electronic medical records
• Tele-triage/telehealth is coming soon!

The Perks

• No Non-Competes
• CE Allowance with a focus on Continuous Improvement for licensed technicians
• Potential to participate in Telehealth and work from home in the future
• Ongoing Feedback loops to ensure Employee satisfaction and autonomy with a strong focus on burnout prevention
• Equity for everyone who works at least 1,000 hours during the calendar year 
• Health and Wellness Benefits including medical, dental, and vision insurance
• Company-paid Basic Life Insurance, Short and Long Term Disability
• Generous paid time off 
• Ancillary benefits, HSA, and FSA options
• Retirement planning options
• Employee Assistance Program
• Employee Pet Discounts and much more!

The Position

Essential Job Functions: The following are the essential duties and responsibilities required for this position. The candidate must be able to perform all the following duties and responsibilities with or without reasonable accommodation:

Client Service 

• Welcoming clients and providing exceptional customer service
• Attentive to client and patient needs speaking clearly, calmly and slowly
• Provide prompt, courteous, and professional telephone and email communication.
• Scheduling appointments and procedures
• Maintain proper documentation of client and pet records
• Requesting and organizing medical records to and from referring practices
• Handling financial transactions and following proper opening and closing procedures
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect
• Monitor client flow from check-in to discharge, prioritizing tasks in an organized manner
• May assist with retail sales and weigh pets when arriving for appointments
• May be exposed to sick or fractious animals, zoonotic diseases, hazardous materials, and cleaning chemicals.
• Depending on the functional area of the assignment, tasks may involve extended periods of time at a computer or workstation, extended periods of time standing or walking
• Tasks may involve kneeling, crawling, bending, balancing and crouching. 
• Tasks may involve periods of moderately physically demanding work involving lifting or transporting moderately heavy animals (up to 50 lbs)
• Performs other duties assigned

The Candidate

• High school diploma or GED 
• Previous veterinary/hospital experience is encouraged but not required.
• Basic computer skills.  Experience with veterinary software is preferred.

• Exceptional verbal, written, and client communication skills.

• Ability to perform great customer service and process payment transactions accurately.
• Must display empathy and compassion to clients and patients, especially during difficult and emotional situations.
• Ability to maintain calm and professional composure in stressful situations. 
• Close attention to detail and ability to multitask.
• Flexible about the schedule as it may include some weekend and evening shifts.

• Comply with OSHA standards 

• Aligns with and role models hospital and Galaxy Core Values: Founders Mindset, Sees the Bigger Picture, Always Evolving, Lead with Integrity, Sense of Humor
• Proactive in developing the personal and professional habits and practices that support personal well-being and support others to do the same.

The Company

Galaxy Vets is a veterinary healthcare system co-owned by its employees. With a mission to give veterinary medicine back to veterinarians, Galaxy Vets allocates equity in the organization to its employees — veterinarians, technicians, support and administrative staff — making them co-owners of and shareholders in the entire network. All crew members also enjoy our benefits and burnout prevention program.
 

Founded in 2021, Galaxy Vets partners with general practices across the U.S. to build a vertically integrated healthcare system consisting of general and emergency hospitals enhanced by retail diagnostic centers, virtual care, and a membership services model. So join us on our mission to give veterinary medicine back to veterinarians! 

Galaxy Vets is an equal-opportunity employer. All applicants will receive consideration regardless of race, color, religion, sex, national origin, disability, age, genetic information or sexual orientation, gender expression, or any other consideration protected by federal, state, or local law. We celebrate and embrace our current and ever-expanding diverse and inclusive culture and recognize it as a strength that empowers all crew members. 

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