Volunteers of America Northern Rockies
Job Description
Job Details

Job Location - Gathering Place - Sheridan, WY
Job Shift - Day


The Clinical Assistant provides administrative support to patients and the treatment team at the Sheridan residential treatment facilities. The Clinical Assistant is the first point of contact for visitors to the facility, providing information and maintaining positive relationships with referral sources and community partners.

Essential Functions

  • Maintain daily patient lists, ensuring census data is accurate
  • Submit monthly national VOA statistical data
  • Ensure patients complete all paperwork, and all intake/discharge processes are completed
  • Provide administrative support for all written correspondence
  • Responsible for all Release of Information requests
  • Answer multi-line phone system
  • Enter data into the Electronic Health Record database, keep all scanning up-to-date
  • Assist patients with the completion of Addiction Severity Index (ASI) assessment and discharge surveys
  • Send out completed discharge summaries
  • Assist with event planning
  • Obtaining food stamp benefits for patients in a residential program
  • Perform Recovery Mentor duties as needed
  • Transport patients as needed
  • Other duties as assigned


  • Effective communicator, both oral and written
  • Respectful and professional toward treatment team and patients
  • Calm under pressure and during a crisis
  • Ability to prioritize multiple demands and meet tight deadlines
  • Ability to interact with persons from a variety of social, economic, educational, and cultural backgrounds
  • Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a residential treatment facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to bend or stoop as necessary. This position must be mobile throughout the facility and work on a computer for periods.

Position Type/Expected Hours of Work

This is a full-time position. Hours are generally 8:00 a.m. to 5:00 p.m., Monday through Friday.


Little to no travel is expected for this position.

Required Education, Experience, or Eligibility Qualifications

  • Associate degree in business plus two (2) years of related work experience


  • High school diploma or equivalent plus a minimum of five (5) years of business, customer service, human service, or relevant experience
  • Proficient with a variety of computer software programs, including but not limited to Microsoft Suite and electronic databases

Preferred Education and Experience

Previous Human Services training and experience in the addiction field

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.


Contact Information